faq

There are several reasons why your order may not be going through:

1. There may be an authorization failure with your bank - please check with your local bank to verify the status of your credit card or check on your PayPal account status.
2. There might be a difference in the billing address between the one you entered and the one on your credit card. Make sure there aren't any typing errors or small differences between the two addresses - the billing address should match your bank records exactly.
3. If you are still having problems after verifying all this information, make sure your web browser is up-to-date, and please contact us at customercare@sunriseclick.com. We'll be happy to help you work it out.

If the charge shows up twice right after you order, this is a pending charge for bank authorization. Banks regularly practice this during credit card transactions to ensure sufficient funds and account authenticity. This double charge will clear once your card is charged for real when your order ships. Please contact your bank with any questions, or to verify the charge

You may have heard that there's a difference in product quality, depending on whether a product label has JP or SP in it, but we're here to put that rumour to rest - there's no difference! Those letters are internal production codes that don't indicate or affect the quality of the product.

You've chosen a popular item of ours! For regular items, use the [Notified me] and we can notify you when it becomes available again. For limited edition items, next time, grab it quickly! These are exclusive and usually only have one big sale run.

We currently operate in these countries/areas: Singapore, Malaysia, Indonesia, Hong Kong/Macau, India, Brunei, Pakistan, Nepal, Vietnam, Philippines, Maldives, Sri Lanka, and Bangladesh. For now, if you're outside of these countries/areas, unfortunately the store is unavailable.

To make sure all your items are saved in your cart, please check that cookies are enabled on your browser. A cookie is a bit of data sent to your browser from a website and stored on your computer. Sometimes your browser is set to reject cookies, in which case your items will not be saved in the cart. Enable cookies and avoid deleting cookies while still shopping with us.

Your order confirmation will be sent to the email you provided after payment is made.

An order confirmation means we have received your order and are processing it. Watch out for our second email that notifies you when your gear has been shipped.

We will process your order within 3 working day. Please note if you have chosen to have a frame strung this will add extra stringing time.

We work fast here at SunriseClick, so once a payment has been processed, we get straight to work at filling and shipping your order. Our main goal is getting your item(s) to you as fast as we can, so it is not possible to modify your order, including cancellations, additions, size changes or changes to your shipping address once it has been confirmed.

In the unlikely event that something you ordered sold out or became unavailable, we will contact you within 24 to 48 hours to explain the situation. If you ordered other items, you can still receive the rest of the order. These cancellations are rare, and we do everything we can to make sure that this doesn't happen.

With the great deals we offer on sales items, the purchases are final.

Our return process is fast and easy - we want you to be completely satisfied with your order. Please see ourGeneral Return Policyto return an item.

If you refused the shipment from SunriseClick upon delivery, we will refund you the value of the item(s). However, you are responsible for shipping charges back to us and any import fees, duties and or taxes that are incurred on the package. This amount would be deducted from your merchandise refund. Because these shipping costs are deducted from the refund amount, if the return shipping fees exceed the value of the merchandise, you would not receive a refund.

If the status says delivered, it is likely that someone near you has signed off on it. Check with neighbours, family, flatmates, or apartment security personnel to see if anyone has collected it for you or contact the courier company directly to see who signed for it. If it is still not located, please contact us at customercare@sunriseclick.com.

Please see Damaged Item Upon Receiving for more details.

Alternatively, if the package appears severely damaged upon delivery, don't accept the package from the courier and contact us at customercare@sunriseclick.com immediately with your order number to let us know what happened.

Please seeDifferent Item Upon Receivingfor more details.

Yes, we make it a priority to ensure that your information is completely secure with us. We have measures in place to protect your information against alterations and misuse. We authenticate and encrypt your sensitive personal information, including credit card number and billing address. As additional security, we do not store your credit card information - we pass all information on to our payment providers immediately, using secure methods.

We're always happy to hear from you:

Email: customercare@sunriseclick.com